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FAQs

How long does delivery take?

Delivery time: Within 48 business hours. The shipping company will contact you for delivery.

Keeping cold and heat

Cold and heat retention levels vary depending on the initial temperature of the beverage and the ice. The retention duration is not fixed and varies based on usage—there is no set timeframe. The colder or hotter the beverage is to start with, the longer it will maintain its temperature. The most important step is to make sure the product is sealed tightly.

Can I order a gift for someone else?

Yes, we offer this service! Just let us know in your order notes, and we will coordinate the order accordingly.

What is the payment method?

Payment must be made upfront; orders are only confirmed once payment is complete. We do not offer Cash on Delivery (COD).

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